Effective Date: July 8, 2025
The following terms and conditions (the “Terms”) govern your use of www.mentorvo.com and any other websites or mobile applications operated by Mentorvo or its affiliates (collectively, “we,” “us,” or “our”) where these Terms are posted (together, the “Sites”).
BY USING ANY OF OUR SITES, YOU ACCEPT AND AGREE TO THESE TERMS.
You should also read our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree to these Terms, including our Privacy Policy, please do not use the Sites or any of the services offered through the Sites (“Services”). By accessing or using the Sites, you consent to receive these Terms electronically. If you do not wish to accept these Terms electronically, you must stop using the Sites and, if applicable, cancel your account.
Users under the age of 18 must review these Terms with a parent or legal guardian to ensure they understand and agree to them. If your parent or legal guardian does not agree to these Terms, you must not use the Sites and must uninstall any related applications.
Mentorvo operates out of Scottsdale, Arizona.
1. Proprietary Rights
Between you and us, Mentorvo solely and exclusively owns all rights, title, and interest in the Sites, the technology behind our Services, and all related content, including text, audio, images, graphics, videos, lessons, software, code, data, and any other materials we make available (“Mentorvo Content”). This also includes the design, layout, and look and feel of our Sites. Using the Sites or Services does not give you any ownership of Mentorvo Content.
2. Limited License
You may view Mentorvo Content on your computer or internet-connected device and make single copies or prints for your own personal, non-commercial use only. If you need to download software or documents to use our Services, we grant you a limited, non-transferable, non-assignable, revocable license to use that software or documentation solely for that purpose. That license ends when you stop using the Services. For mobile applications, we grant you a non-exclusive, non-transferable, worldwide, and perpetual license to install and use the app for your personal, non-commercial use only.
The Sites, Services, and Mentorvo Content are for personal, non-commercial use only. We reserve the right to update or correct anything on the Sites at any time, without notice.
3. Trademarks
All trademarks, logos, service marks, and trade names displayed on the Sites or within Mentorvo Content are the property of Mentorvo or their respective owners. You may not use any trademarks shown on the Sites without prior written permission from Mentorvo or the rightful owner. Misusing these marks is strictly prohibited.
4. User Content
(a) If you submit ideas, suggestions, survey responses, testimonials, or post information in chat rooms, message boards, or blogs on our Sites (“User Content”), it will not be treated as confidential and may be used by Mentorvo for any purpose. By submitting User Content, you confirm that you own it or have permission to share it, that no one else has rights to it, and that any moral rights have been waived. You grant Mentorvo a worldwide, perpetual, royalty-free, irrevocable, non-exclusive license to use, reproduce, display, modify, adapt, publish, translate, create derivative works from, distribute, or share that User Content as we see fit. We are not obligated to keep any User Content and may delete it at any time.
(b) If you submit assignments, essays, or other academic work for help from our tutors (“Submitted Materials”), you confirm that the work is original and that no one else has rights to it, and that any moral rights are waived. You grant Mentorvo the same royalty-free, worldwide license to use Submitted Materials for quality control, tutor training, product improvement, de-identified research, and in accordance with our Privacy Policy. Mentorvo may delete or destroy Submitted Materials at any time.
(c) For any academic source materials, such as textbook excerpts, you represent that you have the right to upload them under “fair use” principles and that any request for display is solely for your tutoring session.
(d) You agree that Mentorvo may record or produce transcripts of any live tutoring, classes, or meetings for quality, training, product improvement, or research purposes, in line with our Privacy Policy. Mentorvo owns all rights to these recordings and transcripts.
5. Your Responsibilities and Restrictions
(a) You may not use Mentorvo Content or the Sites for any commercial purpose unless we specifically allow it in writing. You agree not to copy, distribute, modify, create derivative works from, sell, or exploit any part of our Sites or Mentorvo Content except as these Terms or the law expressly allow. If you misuse the Sites or our intellectual property, we may enforce our rights fully, including pursuing legal action.
(b) We may investigate and suspend or terminate your account if you misuse the Sites or behave unlawfully or in a way we find inappropriate. You agree not to:
- Pretend to be someone else or misrepresent who you are.
- Add ads, branding, or promotions into any Mentorvo Content.
- Try to gain unauthorized access to any systems connected to our Sites.
(c) You must not:
- Use bots, scraping tools, or any automated methods to collect information from the Sites or our systems.
- Intentionally disrupt, overload, or harm our Sites or Services.
- Violate any law or anyone’s rights while using Mentorvo.
(d) You agree not to reverse engineer, decode, or tamper with the Sites or Services, or help others do so.
(e) You agree not to upload or share anything through Mentorvo that:
- Restricts other users from enjoying the Sites or Services.
- Is fraudulent, illegal, abusive, defamatory, obscene, or offensive.
- Violates any law or third-party rights.
- Contains viruses, spyware, or harmful code.
- Includes spam, chain letters, or misleading information.
(f) You must treat Mentorvo tutors, instructors, and counselors respectfully. Do not use profanity, fake emergencies, threats, or bring up unrelated personal matters. Never share your personal contact information with tutors or request theirs. If a tutor ever shares such information or suggests meeting offline, you must report it to us immediately. You also agree not to recruit or solicit our tutors or counselors for work unrelated to Mentorvo without our written permission.
(g) If you misuse our tutoring Services, for example, by creating fake accounts to get free sessions, you agree to pay us an additional $50/hour for our investigation time plus any third-party costs, with a minimum charge of $250. You agree we may charge any card you have on file for these amounts and that you won’t dispute such charges.
6. Our Right to Monitor
We may, but don’t have to, monitor or review anything posted to or shared on the Sites or through the Services. We can remove or refuse to post any material we find objectionable, that violates these Terms or the law, or for any other reason in our sole discretion. We may also limit or suspend your access to any part of the Sites if you break these rules.
7. Public Forums
If you share information in any public area of the Sites, like message boards, blogs, or group chats, remember it can be stored, copied, and shared by others far beyond our control. Be careful about sharing sensitive or personal information publicly.
8. Copyrights
We respect others’ intellectual property. If you believe your copyrighted work appears on the Sites in a way that infringes your rights, please send a detailed notice to our Copyright Agent at Scottsdale, Arizona, or by email at copyright@mentorvo.com including:
- Your signature.
- A description of the copyrighted work.
- Where it appears on the Site.
- Your contact details.
- A statement that you believe in good faith that the use is not authorized.
- A statement, under penalty of perjury, that your notice is accurate and that you’re authorized to act for the copyright owner.
We may remove infringing content and suspend repeat offenders.
9. Third-Party Links
Our Sites may link to other websites, and other sites may link back to us. You agree we are not responsible for any third-party websites, their content, or their services. Use them at your own risk.
If you link to Mentorvo from your own website, you agree:
- The link must open in a new browser window.
- You will not frame our Sites or display our content as your own.
- You won’t directly link to images hosted on our Sites.
- We can revoke your right to link to us at any time.
10. Indemnification
You agree to defend, indemnify, and hold harmless Mentorvo and our directors, officers, employees, and agents from any claims, damages, costs, and expenses (including reasonable attorney fees) that arise out of content you submit, your use of the Sites or Services, or your violation of these Terms or any law. If we take over the defense of any claim for which you’re responsible, you agree to cooperate fully with us.
11. Products and Services
(a) If you enroll in a paid program or Service through Mentorvo, you may be subject to additional enrollment terms that will apply alongside these Terms.
(b) You are responsible for any equipment, devices, internet connection, and fees needed to access our Sites and Services.
(c) To use our Services, you must register for an account, provide accurate information, pay any fees, and keep your login details secure. You’re responsible for anything that happens under your account. Notify us immediately if you suspect unauthorized use. You can’t transfer your account to someone else, nor use another person’s account without permission. If you let someone else (including a minor) use your account, you’re responsible for what they do.
12. No Warranties
(a) Mentorvo, our Sites, Services, and all Mentorvo Content are provided “as is” and “as available.” We do not guarantee they will always be available, error-free, secure, or free from viruses. To the fullest extent allowed by law, we disclaim any warranties of merchantability, fitness for a particular purpose, or non-infringement. If you are dissatisfied with the Sites or Services, your only remedy is to stop using them.
(b) Sometimes you may receive advice, statements, or other content from third parties through Mentorvo, such as tutors, instructors, or counselors. These opinions are those of the authors alone, we don’t guarantee their accuracy or endorse them. You use third-party content at your own risk.
13. Limitation of Liability
To the fullest extent allowed by law, Mentorvo and our directors, officers, employees, agents, and providers will not be liable for any indirect, incidental, special, consequential, or punitive damages related to your use of the Sites, Services, or Mentorvo Content, even if we were warned that such damages might happen.
In any case, our total liability for any claim related to your use of the Sites or Services will not exceed the amount you paid to Mentorvo in the 12 months before the claim arose.
14. Governing Law and Arbitration
Mentorvo operates from Scottsdale, Arizona, USA. These Terms are governed by Arizona law, except for its conflict of laws rules.
Any dispute or claim relating to these Terms or the Sites and Services will be resolved through binding arbitration administered by the American Arbitration Association, except that you may bring an individual claim in small claims court if eligible. You may not bring a class action or other representative proceeding against us.
By using the Sites or Services, you waive your right to a trial by jury. Any arbitration award may be enforced in any court with jurisdiction. If this arbitration agreement is found unenforceable, you agree that any claim will be filed only in courts located in Arizona.
15. Termination
We may change, suspend, or stop any part of the Sites or Services at any time. We may also restrict or end your access if you violate these Terms, break the law, or for any reason we believe necessary, without notice or liability.
16. Changes to These Terms
We may update these Terms at any time. When we do, we’ll post the revised Terms on our Sites. Your continued use of the Sites means you accept any changes.
17. Communications
By providing your email, you agree to receive emails from us. These may include updates about your account, service notices, promotions, or other news. If you sign up for text or SMS alerts, you agree to receive those too.
18. Miscellaneous
These Terms are the complete agreement between you and Mentorvo about your use of the Sites and Services. If we don’t enforce part of these Terms, that doesn’t mean we waive our rights to do so later. We may assign these Terms to another party at any time. You may not assign your rights without our written consent. If any part of these Terms is held invalid, the rest remains fully enforceable.
19. Referral Programs
If Mentorvo offers any referral or reward program, separate rules will apply. We’ll provide those details when you join any referral program.
20. Mobile Apps
If you use Mentorvo’s mobile app on an Apple device, you acknowledge that these Terms are only between you and Mentorvo, not Apple. Mentorvo alone is responsible for the app and its content, and Apple has no duty to maintain it. Apple is not liable for any claims about the app or its use. You must comply with Apple’s App Store rules and agree that Apple and its subsidiaries are third-party beneficiaries of these Terms.
Location: Scottsdale, Arizona
Effective Date: July 8, 2025